Post Conference Survey (E BULLETIN October 2016)

Full members will be now have received the most recent E Bulletin and it is good to see the surveys being completed. Your executive would like to get as many responses as we can to enable due consideration of the type and scope of further events so please take the few minutes it takes to complete the survey ASAP. To read the bulletin and or access the survey click here

Webinar – Facebook’s “Business Manager”

Following the highly regarded presentation by Greg Oakford “Digital Marketing in 2016” Greg has been contacted by a number of GMV members in relation to a follow-up webinar on how to set-up Facebook’s “Business Manager”. Managers also suggested they would like members of their staff to participate in the webinar which Greg will host in the next fortnight.

In order to participate please email Greg to register.

Further,  a copy of the presentation made by Greg at Eastern can be viewed on the link below.

Eastern Mini Conference Blows Us Away

The 2016 GMV Work – Life Balance Mini Conference – was a great success, Attendees enjoyed the range of education sessions/speakers on offer at The Eastern Golf Club in the Yarra Valley. Those who weren’t blown away by the 100 km winds on the Sunday, were more so, by the impressive standard of hospitality provided byhost GM,  Ben Telley and his team.

Guests Speakers, Craig Kelly, Katherine Shone, Stuart Taylor, Steve Herzberg, Greg Oakford and Mary Cole were all excellent, as was Oli Yourn who organised the early morning “exercise”.

A very big thank you to the staff at The Eastern Golf Club who treated us so royally. Also, many thanks to our wonderful sponsors without whom speakers of the calibre that presented to us would not be affordable.

It was great to network with our our friends and our major sponsors from Schweppes, Dan Christie and John Halliwell as well as our support sponsor representatives from MiClub (Chris Little), Hostplus (Arthur Antonellos), Lion (James Lay & Sammy Phillipson), Yamaha (Tony Woodgate), Niche Corporation (Mark Vowles) and Network / Steadfast Insurance Group (Mark Sampieri). We were very sorry that our good friend John Monkhouse from Robert Oatley could not be with us but we certainly enjoyed the wonderful wines they supplied!

2016/2017 Board Elections

At the Annual General Meeting of Golf Management Victoria, held at The Eastern Golf Club on Tuesday 11 October the following were elected: President – Peter Busch (Green Acres GC), Captain – Rod Haines (Latrobe GC), Treasurer – Russell Donovan (Box Hill GC), Secretary – Stewart Fenton (Huntingdale GC), Executive: Barbara Kelly – (Chirnside Park CGC), Ben Telley – (The Eastern GC) and Anthony White – (Kooringal GC).

Standing down from the office of President was Gregg Chapple who was presented with a gift in appreciation of his 4 years in office. Anthony White is the new member on the Executive.


The final of the 2016 GMAWA Matchplay Championship was contested at the Albany GC links on the Monday after the state conference. The combatants were GMAWA Captain Troy O’Hern and Clarke Osborne from the Point Walter golf facility. In a tight contest that when all the way to the 18th hole, Clarke outlasted Troy to claim victory. Congratulations to Clarke.

The biennial GMAWA Championship for the Billie Friedlander Trophy was contested concurrently with the Matchplay final. In difficult conditions with an icy wind blowing directly from the Antarctic, the scores weren’t particularly high. However president Brad Dawson handled the conditions better than the rest to be crowned champion for the second time. Congratulations Brad. The NAGA was fiercely contested at the other end of the field and it was agreed that James Wilkinson wouldn’t be revealed as the winner!


The biennial GMAWA State Conference was held over the weekend of 17-18 September at the Albany Golf Club. Host manager Ian Redmond provided an excellent  venue and his staff and club members made everyone feel very welcome.

Guest speakers included Gary Thomas from Golf WA, Karen Giles from Clubs WA and Tanya  Barrett from Safety Alert who spoke on managing risk. The keynote speaker was Jamie Dwyer from Australia’s Rio Olympics hockey team. He gave an excellent presentation on what it was like to be an elite sportsman and how he handled the pressure it placed on his personal life. James Wilkinson and Grant Shortland-Jones presented a review of the GMANZ Conference in Wellington and Shorty’s description of his experience at the Tara Iti Golf Club demonstrated how first class customer service could create a lasting impression on members and visitors. 

GMAWA are indebted to Ian and the Albany Golf Club for making the conference such a memorable experience.

User Password Update

Password Encryption Update

All passwords are now encrypted to provide better security for sites. Passwords can no longer be viewed online by administrators through members directory. Password changes can continue to made by administrators as previous however no password appears. Other changes to passwords include:

  • Case sensitive
  • Hidden in members directory
  • Passwords sent in forgotten password emails are replaced by a link to change the password
  • After 10 unsuccessful login attempts, the IP range will be locked for 5 minutes
  • Username and Password cannot be same/similar

Glenelg claims GMASA Challenge Trophy

David Brand and Paul Duregon from the Glenelg Golf Club have claimed victory in the GMASA Challenge event on Friday, 23rd June at the Royal Adelaide Golf Club.

The annual four-ball event pairs Club Managers with their Captains or Presidents.  This year’s event was held in cold and blustery conditions.  Some found the wintery conditions tough with the wind adding 3 clubs to an already lengthy course.

The Kooyonga pair or Brett Lewis and Ken Russell out did Steven Copley and Bruce Whitcher from Links Lady Bay on a count back for the runner up prize.

Thank you to Andrew Gay and the Royal Adelaide staff for their hospitality.  The course once again was presented in fantastic condition and the lunch was a highlight of the day for most participants.


Winners: Glenelg Golf Club – David Brand & Paul Duregon – 39pts

Runners Up: Kooyonga Golf Club – Brett Lewis & Ken Russell – 38pts c/b

3rd Place:  Links Lady Bay Golf Club – Steven Copley & Bruce Whitcher – 38pts

NTP 7th  – Paul Duregon

NTP 16th – Steven Copley

The post Glenelg claims GMASA Challenge Trophy appeared first on GMA SA.

Outstanding Customer Service – Service Training for Staff by Martin Grunstein

Service excellence is one of the key factors influencing member satisfaction and with that in mind GMV is delighted to have combined with the Yarra group of clubs to engage Martin Grunstein to provide training in this vital area of club operations. Martin Grunstein’s outstanding results with over 500 Australian companies across over 100 industries has made him this country’s most in-demand speaker on customer service.  He doesn’t hype people up, he teaches techniques and how to apply them to your business. He has been a golf club member for over 30 years and understands the issues you face every day. And I guarantee you won’t be bored. Martin’s workshop is full of humour and in his spare time he has written comedy professionally.
Martin will be presenting at Kew Golf Club on Thursday 4th August with a choice of two sessions available at the following times: 9.30am to 11.00am or 12.30pm to 2.00pm. The training will focus on: OUTSTANDING CUSTOMER SERVICE FOR GOLF CLUB STAFF * Understanding the ego of the member/guest. * How, once an ego is crushed, the motivation becomes revenge. * How to deal with a complaining member without crushing their ego. * How to get members to do what you want them to do without offending them. * The difference between and intangible and a commodity and what intangible you are selling the member. * Communication and customer service skills you can use at work and at home Numbers are strictly limited to a maximum of 50 per session and at a cost of $85 per person per session this is world class training for your hospitality, front of house or golf ops staff at an affordable price. On-line bookings can be made by clicking here or by contacting John Stamp on 0418 395140 or email


Congratulations to the Melville Glades team of Gary Allomes, Bruce White Ritchie Smith and Leon Platel on taking out the 2016 Management Challenge. The Alex Monteath Trophy for the best Manager/Pro combination was won by Mandurah’s Grant Shortland-Jones and Gary Colquhoun.