Eastern Golf Club’s GM, Ben Telley, on “Inside the Ropes” podcast

“Inside The Ropes” is an innovative new podcast arrangement between Golf Australia, Radio RSN and the state golf associations.

Each week, hosts Andy Maher and Mark Hayes bring you news, views and special guests from around the world, across Australia and even your local club with no noteworthy story too big or small. Join your hosts as they delve into what makes golf tick, right around the nation.

We encourage you to promote the podcast to your members.

Episode 7 features an interview with The Eastern Golf Club’s General Manager, Ben Telley, discussing issues currently impacting on golf clubs and golf club management in Australia.

For more information on the “Inside the Ropes” podcasts, visit the Golf Australia website.

ALERT: Golf industry scam

In recent months some concerning reports of brazen con artists attempting to scam various businesses seems to have become more prevalent in the hospitality industry around Australia, and golf clubs are not being spared.

Most recently a major metro club in Sydney was approach via email by a fraudulent person wanting to book a function for his 80th birthday, claiming to be old and hospitalised.

After weeks of organising with dates, menus and seating arrangements, when asked to pay a deposit for room hire, the client then asked the club to pay $3,000 for entertainment on his behalf.

This sent some red flags to management and with further review the club eventually found the scheme dubious and now wants to alert others in the industry of similar encounters.

“Initially you tend to allow a little for a person’s age and unfamiliarity with emails and EFT etc., especially as we had been dealing with this person for a few weeks,” the club GM said.

“I checked on Google and apparently it is a scam where a person pretending to be old and deaf wants you to pay someone on his behalf after he has paid you by credit card,”

“I have never received a warning about this and the scammers have obviously progressed to the hospitality industry as targets. The scam is well thought out and they are happy to take their time preparing you for the hit.”

Changes at GMA Board level

Stewart Fenton has formally announced his resignation as President of Golf Management Australia (GMA), with Royal Adelaide Golf Club’s Andrew Gay appointed by the GMA Board to replace Stewart in this important role.

After almost 20 years in the golf industry and nine years at the club, Fenton has proclaimed his departure from Huntingdale Golf Club and subsequently the golf industry after accepting the role of CEO at Royal South Yarra Lawn Tennis Club (RSYLTC).

“Whilst I am extremely sad to be leaving the golf industry, RSYLTC presents an amazing opportunity for me, which I am really excited about with some big plans for the future,” he said.

“Andrew is the current SA President and has been on the GMA Board for many years and will do an outstanding job as President.”

“I would like to take the opportunity to thank the Board of GMA for their support over my past two years as President. We are indeed fortunate to have such a wonderful group of people that are so committed to serving the membership of GMA for the benefit of golf,” Fenton added.

With extensive industry knowledge, commencing as general manager at the Royal Adelaide Golf Club in 2007, Andrew Gay said he is excited to take on the role as GMA President.

“I look forward to working with GMA Directors to ensure delivery of the board’s strategic initiatives for the betterment of golf club management and the industry in general.  The GMA Board are appreciative of the work and commitment shown by Stewart during his time on the board and wish him every success in his new role.”

The President is appointed by directors at the AGM which will be held during the GMA National Conference in Adelaide October 8-12.

Replacing Fenton on the GMA Board will be Golf Management Victoria President and Green Acres Golf Club General Manager, Peter Busch.

National Golf Club Salary Census – 2017

One of Golf Management Australia’s on-going strategic focus areas is member education with this including provision of resources and materials to clubs not otherwise available.

We are therefore pleased to make available to you the 2017 GMA National Golf Club Salary Census Survey, a follow up to our 2015 national report.

GMA has engaged Jeff Blunden of Golf Business Advisory Services (GBAS) to administer the survey and draft the report on its behalf, which is to be released at the GMA National Conference in October this year.

Read more

Golf Industry Central named Media Partner for 2017 GMA National Conference

Golf Management Australia (GMA) has formed a new partnership with Australasia’s leading news and information hub for the golf industry, Golf Industry Central (GIC), where GIC will assist in the ongoing promotion of the 2017 GMA National Conference.

This year’s GMA Conference will be held in South Australia at the Adelaide Convention Centre on 8-12 October, and will present an impressive lineup of renowned industry speakers throughout the week.

Supported by Schweppes, the conference, held biennially, provides education and personal development opportunities gained through the selection of professional speakers and facilitating the ability for delegates to network and share information and experiences with fellow managers.

GMA Executive Officer John Stamp said “the new partnership would enable golf managers and other industry leaders in the region to appreciate the many benefits of the upcoming conference.”

Golf Industry Central has been providing industry news, jobs and operational advice throughout Australia, New Zealand and South East Asia since 2008.

GIC Managing Director Mike Orloff said “As a previous Golf Club General Manager and a current member of GMA Queensland, it’s great to strengthen our involvement with the GMA.”

“I’ve attended all the GMA conferences since my first which was on the Gold Coast in 2008, and I see the event as a perfect educational and networking opportunity for everyone throughout the industry.”

“The event has evolved a long way since my first GMA conference and each event just seems to better the previous.”

GMA represents Golf Club Management in Australia and, through state associations, provide professional development and support for members.

Registration to the GMA National Conference 2017 will open soon and non-GMA managers working in the golf industry will be able to register to attend.

Golf Australia Bulletin

We would have to be living under a rock if we have did not note the missives from Golf Australia regarding two issues that clubs should be cognisant of; but in case you did miss them the following should be read:

1. Handicapping Communication

Please see attached a communication from the Golf Australia Chairman on an amendment to the DSR regulations that will come into effect at 5.00am on Monday 30 January 2017. click here to read the communication.

2. Poster on New Local Rule for Ball Accidentally Moved on the Putting Green

GA has produced a poster (click here to see the poster) to help clubs and golfers with the new local rule that the R&A made available for use from 1 January 2017.

The poster is also available from the following GA webpage – www.golf.org.au/poster.

We would encourage clubs to send a link to this poster to all club members (included for example in a club enewsletter). The web page address to use is www.golf.org.au/poster.

GA will also send 3 copies of the poster to every club.

There is no requirement for a club to include the local rule on their score cards in addition to displaying the poster on a noticeboard. The poster includes an abbreviated version of the local rule which in no way alters the effect of the full version of the text.

More information on the local rule is available from the following page of the GA website – www.golf.org.au/ball-move

Golf Australia Telephone 03 9626 5023
Mobile 0409 214 320

Please let me know if you have any queries.

Simon Magdulski Director – Rules & Handicapping,

New eMagazine

The publication of this eMagazine marks a milestone for Golf Management Australia as it enhances its engagement with members and the broader golf industry.

GMA President Stewart Fenton is thrilled to see this publication being made available and he acknowledged the wonderful support the association receives from its Corporate Partners.

“It’s great to be able to expand our communication channels. This new publication enables GMA to keep in touch with our members who are spread throughout the country. We intend to publish the eMagazine quarterly and welcome feedback from members including thoughts on what the content they would like to see.”

View eMagazine

User Password Update

Password Encryption Update

All passwords are now encrypted to provide better security for sites. Passwords can no longer be viewed online by administrators through members directory. Password changes can continue to made by administrators as previous however no password appears. Other changes to passwords include:

  • Case sensitive
  • Hidden in members directory
  • Passwords sent in forgotten password emails are replaced by a link to change the password
  • After 10 unsuccessful login attempts, the IP range will be locked for 5 minutes
  • Username and Password cannot be same/similar

GMA Conference Hailed as a Great Success

Those new to the industry were also blown away by the variety and depth of conference speakers and the strong bond between golf club general managers.

As outgoing GMA President Damon Lonnie said at the conference opening: it is not only about what members take away from the talented array of local and internationals presenters but also about networking with your peers.

Golf Australia board member, Kerri-Anne Kennerley, and marketing guru, Amanda Stevens set the tone with their inspirational opening.

Amanda’s presentation, ‘She Marketing-The Secrets of Female Engagement Participation and Loyalty’, was both entertaining and informative.

And the quality just kept coming, be it in plenary sessions or workshops.

The diversity of speakers drove the success of the conference.

Whether it was Greg DeRosa, from the Roaring Fork Club in Colorado, former International Cricket Council CEO, Malcolm Speed, renowned chef, Ian Curley or Dr Adam Fraser and creating ‘The Third Space’ for our mental health and wellbeing, the quality continued unabated.

And believe it or not, there was even a hypnotist.

Rohan Gazzard  – the ‘Bizarre Gazzard’ – presented on the Power of the Positive Mind. It is an understatement to say he had us spellbound, especially the handful of delegates who volunteered to be his ‘guinea pigs’ as part of an impressive show.

And the conference was as informative as it was entertaining, with, among others things, educational sessions on Benchmarking and Marketing.

Above all, though, delegates met other general managers with a range of similar challenges. They are now friends whom they can call upon for support at any time.

Everyone came away refreshed and with an overwhelming enthusiasm and new set of skills to tackle the daily hurdles they face in the rapidly evolving golf industry.

So it’s onward and upward until Adelaide in October 2017, where, impossible as it seems, the bar will be set even higher.

Until then…Michael Davis